Privacy policy

Hilox Impex (“we,” “our,” “us”) is committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website or use our services.

By accessing or using our website, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

A. Information You Provide

We may collect personal information that you voluntarily provide, including:

Name

Email address

Phone number

Company name

Service inquiries and messages sent through contact forms

B. Automatically Collected Information

When you visit our website, we may collect:

IP address

Device information

Browser type

Pages visited

Time spent on the site

Cookies and tracking data (for analytics and site performance)

C. Amazon Seller Data (If Provided for Service Purposes)

If you engage our Amazon service offerings, we may receive:

Seller account information

Advertising data

Listing/catalog data

Performance metrics

We only collect this data with your permission and handle it in accordance with Amazon’s Data Protection Policy (DPP).

2. How We Use Your Information

We use the collected information to:

Provide and manage our Amazon services

Respond to inquiries and customer support requests

Improve our website functionality and content

Perform analytics and performance monitoring

Communicate service updates or administrative information

Ensure compliance with Amazon’s policies

We do not sell or misuse data.

3. Data Protection & Security

We implement appropriate administrative, technical, and physical safeguards to:

Protect data from unauthorized access

Prevent misuse, loss, or alteration

Ensure secure transmission using HTTPS

All Amazon-related data is handled in accordance with:

Amazon Data Protection Policy

Amazon Acceptable Use Policy

Applicable privacy laws

4. Sharing of Information

We do not sell, rent, or trade your personal information.

We may share data only with:

Authorized team members providing services

Third-party tools used for analytics or project management (e.g., Google Analytics)

Legal authorities if required by law

We do not share Amazon seller data with any unauthorized third party.

5. Data Retention

We retain collected data only as long as necessary for:

Delivering our services

Fulfilling legal or regulatory obligations

Business record-keeping

Users may request deletion of their data at any time.

6. Cookies

Our website may use cookies to:

Improve functionality

Enable analytics

Enhance user experience

Users may disable cookies in their browser settings.

7. Your Rights

Depending on your location, you may have the right to:

Access the data we hold about you

Request correction of inaccurate data

Request deletion of your information

Withdraw consent at any time

Request a copy of your stored data

To exercise these rights, email us at:

📧 [Hiloximpex@gmail.com]

8. Third-Party Links

Our website may contain links to external websites.

We are not responsible for the privacy practices of those websites.

9. Updates to This Policy

We may update this Privacy Policy periodically.

The revised date will always be posted at the top.

10. Contact Us

For questions regarding this Privacy Policy, contact us at:

📧 Email: [Hiloximpex@gmail.com]

📞 Phone: [+923095145485]

📜 TERMS OF SERVICE — Hilox Impex

Last Updated: [20 November 2025]

These Terms of Service (“Terms,” “Agreement”) govern your use of the Hilox Impex website and services. By accessing our website or engaging with our services, you agree to these Terms.

If you do not agree, please do not use our website.

1. Services Provided

Hilox Impex provides:

Amazon account management

Amazon advertising (PPC) optimization

Brand and catalog management

Listing creation and SEO

Product launch support

We do not claim any affiliation or endorsement by Amazon.

2. Eligibility

You must be at least 18 years old to use our services.

3. Use of Website

You agree not to:

Engage in unlawful activities

Attempt to access restricted areas

Use our content for unauthorized purposes

Interfere with website functionality

All website content is owned by Hilox Impex and may not be copied without permission.

4. Service Agreements & Payments

Service fees must be paid according to the plan or agreement you select.

Refunds

Because our work involves time, expertise, and ongoing management, refunds are provided only at our discretion unless otherwise required by law.

5. User Responsibilities

When using our Amazon services, you agree to:

Provide accurate and up-to-date information

Maintain rightful ownership of the Amazon account

Ensure no violation of Amazon’s policies through your actions

We are not responsible for:

Suspensions caused by pre-existing account issues

Violations committed before or outside our management scope

6. Amazon Policy Compliance

We operate in alignment with:

Amazon Data Protection Policy

Amazon Acceptable Use Policy

Amazon Solution Provider Agreement

You are responsible for complying with Amazon’s rules for your seller account.

7. Data Handling

We may require access to your Amazon account data to perform our services.

We agree to:

Use data only for the purpose of delivering services

Maintain confidentiality

Follow Amazon’s Data Protection requirements

We do not share Amazon seller data with any unauthorized party.

8. Limitation of Liability

Hilox Impex is not liable for:

Loss of revenue or profits

Account suspension or performance drops

Technical issues with Amazon systems

Actions taken by Amazon against your account

Our liability is limited to the amount paid for services in the last 30 days.

9. Termination

We may terminate service if:

Payment is not received

The client engages in prohibited or fraudulent activities

The client violates these Terms

You may terminate the service anytime with written notice.

10. Modifications

We may update these Terms at any time.

Continued use of our website or services indicates acceptance of the new terms.

11. Governing Law

These Terms are governed by the laws of [Pakistan].

12. Contact Information

For questions regarding these Terms, contact us:

📧 Email: [hiloximpex@gmail.com]

📞 Phone: [+923095145485]

Personal information we collect:

When you visit the Hilox Impex, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the installed cookies on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products you view, what websites or search terms referred you to the Site, and how you interact with the Site. We refer to this automatically-collected information as “Device Information.” Moreover, we might collect the personal data you provide to us (including but not limited to Name, Surname, Address, payment information, etc.) during registration to be able to fulfill the agreement.

Why do we process your data?

Our top priority is customer data security, and, as such, we may process only minimal user data, only as much as it is absolutely necessary to maintain the website. Information collected automatically is used only to identify potential cases of abuse and establish statistical information regarding website usage. This statistical information is not otherwise aggregated in such a way that it would identify any particular user of the system.

You can visit the website without telling us who you are or revealing any information, by which someone could identify you as a specific, identifiable individual. If, however, you wish to use some of the website’s features, or you wish to receive our newsletter or provide other details by filling a form, you may provide personal data to us, such as your email, first name, last name, city of residence, organization, telephone number. You can choose not to provide us with your personal data, but then you may not be able to take advantage of some of the website’s features. For example, you won’t be able to receive our Newsletter or contact us directly from the website. Users who are uncertain about what information is mandatory are welcome to contact us via aftab30045@gmail.com.

Your rights:

If you are a European resident, you have the following rights related to your personal data:

The right to be informed.
The right of access.
The right to rectification.
The right to erasure.
The right to restrict processing.
The right to data portability.
The right to object.
Rights in relation to automated decision-making and profiling.

If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident, we note that we are processing your information in order to fulfill contracts we might have with you (for example, if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information might be transferred outside of Europe, including Canada and the United States.

Links to other websites:

Our website may contain links to other websites that are not owned or controlled by us. Please be aware that we are not responsible for such other websites or third parties' privacy practices. We encourage you to be aware when you leave our website and read the privacy statements of each website that may collect personal information.

Information security:

We secure information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use, or disclosure. We keep reasonable administrative, technical, and physical safeguards to protect against unauthorized access, use, modification, and personal data disclosure in its control and custody. However, no data transmission over the Internet or wireless network can be guaranteed.

Legal disclosure:

We will disclose any information we collect, use or receive if required or permitted by law, such as to comply with a subpoena or similar legal process, and when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.

Contact information:

If you would like to contact us to understand more about this Policy or wish to contact us concerning any matter relating to individual rights and your Personal Information, you may send an email to sales@hiloximpex.com.